Team & SOPs

Team accountability, bottleneck analysis and escalation rules

⌘K
SR
Tasks Due Today
67
Completed
49
Overdue
11
SOP Completion
76%
Escalations
5

Team Accountability

Live KPI health across roles

AI Live
Sales
78%
Due
18
Done
12
Overdue
6
Escalations
2
Estimation
72%
Due
14
Done
9
Overdue
5
Escalations
3
Accounts
84%
Due
12
Done
10
Overdue
2
Escalations
1
Pre-Construction
64%
Due
16
Done
7
Overdue
9
Escalations
4
Construction
59%
Due
22
Done
11
Overdue
11
Escalations
6
Admin
81%
Due
10
Done
8
Overdue
2
Escalations
6

Bottleneck Heat Map

Where work is getting stuck across teams and stages

AI Live
Lead IntakeEstimationClient ApprovalProcurementExecutionHandover
Sales
Med
Estimation
Med
High
Med
Accounts
Med
Med
Pre-Construction
Med
High
Crit
Med
Construction
Med
High
High
Med
Admin
Med
High
Med
Med
Top bottlenecks
Procurement
Critical
12 tasks delayed, 6 projects impacted
Client Approval
High
8 tasks delayed, 4 projects impacted
Execution
High
7 tasks delayed, 5 projects impacted

SOP Checklist

Completion by SOP

Lead Handling SOP86%
Pricing Request SOP68%
Estimation Handover SOP64%
Contract Approval SOP75%
Pre-Construction Kickoff SOP72%
RFQ Follow-up SOP70%
Progress Claim SOP78%
Compliance SOP75%

Escalation Rules

Live triggers

AI Live
  • Task overdue > 2 days → escalate to team lead
  • Client approval pending > 48 hours → add to approval queue
  • RFQ no response > 3 days → flag procurement
  • SiteBooks item due within 7 days → notify compliance/admin
  • Invoice overdue > 7 days → add to Finance Watch
AI Assistant
Prompt: What should Saran chase today?

Pre-Construction and Construction are creating the biggest bottlenecks. Focus on soil test bookings, client approvals, and RFQ follow-ups.